Refunds & Returns

Last updated: October 1, 2026

Refunds and Returns

Cherry Creek Vessel Co LLC, trading as BrüMateT on brumatestoreus.xin, accepts returns of unused drinkware within 30 days of delivery when the item is in the same condition you received it and in the original packaging.

How to start a return

Email [email protected] with the order number, the product name and colour, and a short reason. Wait for a return authorization before you ship anything back. Packages sent without authorization may be refused.

Eligible items

Unused tumblers, bottles, lids sold as standalone accessories, and unopened gift sets that still have hangtags and inner packing may be returned. Personalized pieces, used drinkware, and items returned without parts (lids, straws, boxes) are not eligible for a full refund.

Condition

The item must be unused, unwashed, and free of dents, stains, and dishwasher wear. We inspect returns when they arrive in Denver. If the piece cannot be resold we may offer a partial credit or decline the return.

Refund timing

Once we approve a return, refunds go back to the original payment method, usually within 5–10 business days after we receive the carton. Shipping paid at checkout is not refunded unless the return is our error (wrong colour, damaged on arrival, missing parts).

Exchanges

We do not run a separate exchange lane. Return the original item and place a new order for the colour or size you want so inventory stays accurate.

Damaged or incorrect shipments

Photograph the outer carton, the label, and the damaged or incorrect piece, then email those photos with the order number. Keep the item until we reply. We will send a replacement or refund when the photos confirm the issue.

Cherry Creek Vessel Co LLC
1850 Blake Street, Suite 320, Denver, CO 80202, United States
+1 (303) 534-2186