FAQ

Last updated: October 1, 2026

Welcome to the FAQ for BrüMateT. You will find answers about products, orders, payments, and shipping. If a question is still open after you browse, write [email protected] and we will help during Monday – Friday, 9:00 AM – 6:00 PM (Mountain Time).

How do I place an order?

Choose the tumblers or bottles you want, pick a colour when the listing offers one, add them to the cart, and continue to checkout. Guest checkout is available. Pay with a credit card on the checkout page.

Can I modify or cancel my order?

Once an order is submitted and confirmed we start processing it as quickly as we can. Because of that speed, changes and cancellations are usually not possible. Review colour, quantity, and address before you pay.

What payment methods do you offer?

We accept credit cards (Visa, Mastercard, American Express) through the card form on checkout. Other wallets mentioned on third-party pages are not guaranteed on this storefront.

What is your shipping policy?

We ship worldwide where carriers allow. Orders are typically processed within 1–3 business days. Transit is often about 3–7 business days depending on destination. Shipping cost is calculated from the address and order amount at checkout. Free shipping applies on eligible U.S. orders.

When will my order ship?

Most orders leave the warehouse within 1–3 business days and go to the address you entered. You will receive a confirmation email with tracking once a label is created.

How can I track my order?

After shipment you receive an email with a tracking number. Use that number on the carrier site. Tracking can lag a few hours after the label is printed.

Are the tumblers leakproof?

Listings describe the lid system for that SKU (SlideSeal, MagFlip, U-Turn, Push-Lock, and others). Read the product page for the vessel you are buying; we do not copy one leakproof claim onto every colourway.

What if there is a problem with the item I received?

If the item has a quality problem, arrived damaged, or does not match the order, email [email protected] with the order number and photos. Keep the item and packing until we reply. Details are in the Refund and Returns Policy.